A dynamic Cloud Solutions Provider seeks a highly skilled Backup Technical Lead to join a team supporting UK-based customers. You will require a high level of technical proficiency and will be involved in all elements of solution definition, design, and implementation for internal and external customers in a busy and growing managed services environment.
The candidate will have a firm background in Microsoft technologies, virtualisation, storage and networking and experience working alongside a technical service desk, assisting the resolution of internal and customer faults and queries. You will also require 5 year's IT experience with 3+ years' Support and Consultancy for Veeam and Carbonite Evault products.
Mentor and support the support team in Veeam and Carbonite Evault.
Attain and maintain Veeam approved certification.
Undertake training and knowledge transfer of Veeam and Carbonite Evault.
Implement Veeam and Carbonite Evault Managed Services solutions.
Act as an escalation point for complex issues.
Provide recommendations and develop technical solutions following customer requirement gathering and discovery exercises.
Develop high-level solution designs and technical implementation plans.
Prepare and create service operations documentation including handover to support teams.
Participate in the sales handover process to ensure that all pre-sales documentation is accurate and correct prior to project initiation.
Proactive support for multiple customer and internal hosted environments providing technical expertise and escalation support for our technical support teams where required.
Engage with internal 1st / 2nd Line Analysts to assist with customer fault / problem resolution and transfer knowledge verbally and via documented knowledge base articles.
Comply with documented ISO procedures at all times.
Identify and communicate risks and issues including escalation to the Project Manager.
Provide highlight reports to the Project Manager as required.
Experience / Skills -
3+ Years Support and Consultancy for Veeam and Carbonite Evault products.
5+ Years in the Information Technology industry.
In-depth application product to support our continuity services.
Excellent knowledge and experience within the data management sector.
Experience working within a managed service environment.
Project Management / delivery.
Project Solution Architecting experience.
General commercial understanding and awareness.
Document writing / process creation.
Desirable Knowledge & Critical Success Factors -
Strong product knowledge of Microsoft technologies.
Some understanding of Linux.
Hypervisor technology specifically VMWare and Hyper-V.
vSphere 5.1 - 6.7.
Disaster Recovery skills for the above.
Fundamental networking knowledge - IP, DNS, IP routing, network address translation etc.
Understanding and knowledge of physical infrastructure along with Virtualisation Technologies.
Self-Driven Individual with the capability to break out of their comfort zone and technology area.
Knowledge / understanding of good information security practice from a technical and management perspective.
Demonstrable knowledge of ITIL.
Understanding of Patch and Deployment methodologies.
Understanding of encryption in the backups space (software and hardware).
Ability to work on multiple projects/tasks simultaneously whilst communicating progress.
Establishes good working relationships with wider teams and customers alike.
Can work with a variety of customers to gain a detailed understanding of their requirements.
Able to present solutions to both technical and non-technical audiences.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to firstname.lastname@example.org and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com . Datafin IT Recruitment - Cape Town Jobs.
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Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders as well as access to some of the most skilled and sought after candidates in the industry. Our database of over 25 000 candidates, cutting edge internal IT systems and extensive PPC marketing has ensured that we at the top of our game and one of SA’s leading recruitment agencies.